Essay --

Strengths Here at Admatch there has been very little turnover among employees. There are a total of 12 employees that work here in total, and out of that total 7 are full time employees, and 4 are part time. Out of the 7 full time employees 4 of them have worked for Admatch for at least 18 years. I have worked here at Admatch for a total of 8 years this part November of 2013. We here at Admatch have all the knowledge we need to know about all of the products that we sell. This is great because when our customers need to call us for a question they need answered they can usually ask for who they would like to speak with or they can talk to someone else they have spoken to a few times. Most of our customers have a favorite person they like to speak with when calling us here at Admatch. This also helps us to build customer relationships and loyalty all at the same time. It kind of reminds me of the television show â€Å"Cheers† theme song, â€Å"Where everybody knows your name.† Another great reason why having very little turnover among employees here at Admatch is because work can get done efficiently and effectively. We all know and understand how each other work, and we know what part each of us plays in the company. This helps us to build our relationship with each other to make working together much easier. We also get to have fun sometimes while working. It will be pretty tuff to do that with new employees who don’t yet understand the relationship we all have with each other. We also know the go to person for certain situations. What some people have as a weakness other people have as their strength. I know exactly who to go to for pricing help or with a customer service problem on an order. For some people you may think it is the same ... ...t for us to sell. When we do not fulfill those needs they tend to go elsewhere without taking a second look at all the other products that we can offer. Admatch has seen much of our business being lost to our competitors. When contacted by one of the employees in our sales team and asked why we have not seen any new business or repeat order, the answers Admatch gets are With inflation increasing at such a rapid rate, the price of materials to produce products have also increased. This is very tuff to for Admatch because that means prices have to rise. Admatch has had to raise their prices for the last 3 to 4 years at about 10% a year on all items that the company sells. While Admatch has held out for a long as possible in increasing prices, they soon began to realize they had no choice in the matter. Everything from paper to ink to overhead expenses has increased.